HSBC Bugibba branch operations

As a result of construction works that will commence in the coming weeks on the airspace of HSBC Malta’s branch in Bugibba, operations in this branch will be impacted and, with effect from 9th March 2015, all day-to-day operations currently handled at the Bank’s Bugibba branch will be transferred to the St Paul’s Bay branch where full customer and teller service is available.

The aforementioned construction works consist of a block of apartments that will be built by the owners of the airspace above HSBC’s branch in Bugibba.

During the construction period, HSBC will be taking the necessary action to ensure that customers will still be able to utilise our state-of-the-art ATMs, deposit machine and foreign exchange machine currently situated in the Bugibba branch lobby.

As a result of this move, all accounts currently held at Bugibba Branch will be transferred to the St Paul’s Bay branch. All account numbers will remain unchanged. At St Paul’s Bay branch, HSBC will continue to handle all of its customers’ financial requirements. Customers may also access or carry out any transactions at any HSBC branch that will also offer the same quality service.

Following the completion of the construction works, a smaller branch will remain and during office hours, HSBC staff members will assist customers as necessary and take appointments for our Financial Planning and Mortgage Specialists who will also visit the new branch.

Customers are encouraged to use the Internet Banking service for the majority of banking requirements. This method of banking is secure, convenient and can be carried out from the comfort of one’s home 24 hours a day. Last year, HSBC Malta has also launched its free Mobile Banking App for iPad, iPhone or Android smartphones. The app allows users – once logged in – to view their account balances, details and history. They can also transfer between their own accounts, including their credit card, as well as pay bills, send and receive secure messages, and view currency and deposit rates, among other features. Users can also transfer funds to any other third-party HSBC account holders, including those who don’t use mobile banking. This feature is unique to our HSBC Mobile Banking.

Meanwhile the €13 million programme for the renovation of branches and installation of next generation ATMs continues. In 2014, HSBC completed the renovation and upgrading of two of its flagship branches – Victoria Gozo and Valletta Merchants street. Over the past three years, 13 HSBC Branches have been refurbished: Valletta, Victoria, Buġibba, Ħamrun, Swieqi, Paola, Zejtun, Mosta, Zurrieq, San Ġwann, B’Kara, Sliema and Zabbar. All Bank ATMs have been upgraded to new machines with enhanced security and anti-skimming devices as well as enhanced functionality such as instant deposits.

HSBC Malta apologises for any inconvenience that might be caused during this period as construction works take place on top of the HSBC branch.