Vodafone Malta has appointed Mr Tamás Bányai as its new Head of Consumer Business.

Mr Bányai brings with him fifteen years’ experience in marketing, sales and customer experience in customer-focused operations. Since 1999 Mr Bányai served in a number of key positions at Vodafone Hungary, including that of Head of Consumer Marketing between 2009 and 2012.  Most recently he served as Head of Retail, where he was responsible for managing the entire Vodafone Hungary retail network of over two hundred stores (including franchises).  In this role he also led a wide-ranging programme to create and implement a next-generation retail experience that is in line with changing customer expectations. This programme was developed in line with a Group-wide Vodafone initiative that is currently underway and which aims at bringing a new level of customer experience to its various markets. Mr Bányai’s direct experience will be instrumental to Vodafone Malta’s strategy in this regard.

Mr Bányai commented “I am very excited to have joined Vodafone Malta at such a pivotal point in its operations. I believe that Vodafone’s commitment to customer service has been the key to its growth and success from the very start. It is gratifying to see that Vodafone Malta takes this commitment to heart and has consistently emerged as the local telecommunications provider with the strongest track record in this area.  I look forward to working with my team to maintain this record, and to improve on it by introducing new initiatives and services that are truly responsive to the needs of our customers.”