HSBC UK Contact Centre Malta (HBEU), the largest contact centre on the island, will begin bridging the gap between education and industry by welcoming students from the Malta College of Arts, Science & Technology (MCAST) on an apprenticeship basis until 2016.

The group of 10 selected students will immerse themselves in the excitement of a best-in-class work environment and learn the trade in blocks of weeks ranging in duration from three to 16 weeks. The apprenticeship begins on 22 June 2015. The participating students are enrolled in Advanced Diploma in Financial Service from MCAST’s Institute of Business and Commerce.

HBEU HR and Recruitment Manager Fabianne Galea said: “HBEU is determined to build a superior workforce that can contribute to the 21^st century Maltese economy. We invest heavily in our human capital by providing recruits with professional training programmes and enabling them to further their career opportunities in the global contact centre industry.”

At the end of the apprenticeship programme, qualified students are likely to receive full-time employment offers at HBEU, which is known for its informal yet supportive workplace atmosphere. The various support services for staff at HBEU include a concierge service, in-house gym, childcare subsidies, onsite medical health checks, and private healthcare, among other.

Established at Swatar in 2006 with a target of 250 employees, the superior customer services delivered by the Centre have – over the last eight years – resulted in developing the Centre which now employs 430 employees assisting UK account holding customers.

Apart from having a good command of English and IT skills, there are no other specific qualifications for the role. More information about opportunities at HSBC UK Contact Centre can be had at www.hsbc.com.mt/careers. An age neutral CV can be forwarded to malta.recruitment@hsbc.com.