All posts tagged customer satisfaction

Melita sets industry benchmark for rapid support and customer satisfaction

April 29, 2026 | No comments

Melita Limited has emerged as the industry leader for customer service efficiency and reliability, according to the latest Malta Communications Authority (MCA) End-User Half Yearly Report. The report highlights Melita’s superior performance in accessibility, with the company successfully answering 95% of all incoming customer calls within just two minutes. This achievement confirms Melita as leading in customer care in Malta, significantly outperforming competitors in response speed.