All posts tagged benchmark

Melita sets industry benchmark for rapid support and customer satisfaction

April 29, 2026 | No comments

Melita Limited has emerged as the industry leader for customer service efficiency and reliability, according to the latest Malta Communications Authority (MCA) End-User Half Yearly Report. The report highlights Melita’s superior performance in accessibility, with the company successfully answering 95% of all incoming customer calls within just two minutes. This achievement confirms Melita as leading in customer care in Malta, significantly outperforming competitors in response speed.

Are exams producing quality students?

July 2, 2019 | No comments

This article first appeared in Malta Today As the scholastic year drew to a close on Friday, the pros and […]