Wednesday 01 December 2021

HSBC Malta announces strategic initiative to increase efficiency and enhance customer experience

HSBC Malta has announced a strategic initiative to further improve its operational structure,  benefitting from the HSBC Group’s operating models, in order to drive efficiencies and enhance customer experience. 

The bank aims to create a leaner working model that is externally-focused and performance-led, building and investing in a bank that is fit for the future and which is centred around customers.

This strategic initiative relates primarily to the transformation and automation of certain areas within the bank, and also to a planned transfer of a number of employees and activities to a local service provider.

To achieve this, the bank is proposing the launch of two Voluntary Redundancy Schemes that will impact a limited number of areas in the bank, subject to MUBE agreement. 

The restructuring costs to deliver these changes will be booked in the 2021 financial results, but as the schemes are voluntary, the amount will depend on the number of applications. 

Simon Vaughan Johnson, CEO HSBC Malta, said: “Today’s announcement aligns with our Safe Growth strategy. One of the key principles of our strategy is to make it simpler for our customers to do business with HSBC Malta and easier for our colleagues to serve our customers. By streamlining our working model, we will create capacity for future growth and investment.”

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