For a contact centre receiving over a million in-bound calls each year, the HSBC UK Contact Centre Malta (UKCC) recognises that sometimes a period of calmness is important to serve customers in the best way possible. The contact centre has unveiled a dedicated Relaxation Room to further promote the health
and wellbeing of its 450+ staff.
The purposely-designed Relaxation Room, with its subtle lighting and soft tones, provides a sanctuary to team members who wish to compose their thoughts while others can use it to read or reflect. The facility features calming colours, comfortable furniture, soothing teas, relaxing sounds and invigorating smells as well as a place to access information on health and wellbeing available internally and externally.
Arrangements have been made for yoga and stretching sessions. The room can also be used as a prayer and meditation space, in line with the organisation’s diversity goals.
HSBC UKCC Malta People Experience manager Christine Borg said: “Addressing health and wellbeing in an era of 24/7 connectivity are high on the agenda of HSBC, and the Bank has run a number of initiatives in recent years to cultivate an open, caring and inclusive working environment.”
Health and wellbeing are deeply embedded in the operations of UKCC which runs and organises a slew of programmes and events all-year-round to promote a vibrant workplace experience. In the past, team members have benefitted from such opportunities as a concierge service, free healing treatments, specialised massages, nutritional advice, and health awareness sessions, among other.
Other perks at the UKCC Malta include a supervised on-site gym and lounge areas. HSBC UKCC is known to offer exciting positions, an energised environment, and cutting-edge career advancement opportunities. More information about these is available at www.hsbc.com.mt/careers. An age neutral CV can be forwarded to [email protected]