HSBC UK Contact Centre bringing more jobs to Malta
HSBC UK Contact Centre Malta, based at Swatar, is inviting all prospective applicants possessing customer services skills to become part of the country’s largest contact centre community and start their banking career while making a difference to the lives of thousands of customers spread across the UK.
Owing to the steady growth and high quality service at the centre, new hiring opportunities have arisen in the shape of a new role of Customer Advocate for Payment Protection Insurance. Additionally, the Centre is seeking to employ more Contact Centre Service Associates to boost the existing teams.
The PPI department in Malta has come about as a result of the successful track record of the Contact Centre in delivering superior quality service. Customer Advocates will be able to deliver bespoke services by using their ability to enhance relationships to continue to deliver future growth.
Meanwhile, Contact Centre Service Associates will cement the existing teams and provide a range of services to further sustain the level of customer satisfaction.
HSBC UK Contact Centre Malta recently collaborated with various Local Councils and MCAST to deliver information sessions about employment opportunities and provide interested applicants a peek into the life at the centre. These sessions featured aspects of professional training, career progression, and the highly social and motivating work environment.
Apart from having a good command of English and IT skills, there are no specific qualifications for the two roles. The team provides a full induction training programme over a three-month period for all successful candidates, during which time all participants will receive full pay.