Friday 29 March 2024

Vodafone launches Web Chat service

As part of an ongoing strategy to further improve and develop its digital channels, Vodafone has now launched Web Chat, introducing yet another fast and simple way for its customers to get in touch. Vodafone is the first mobile service provider in Malta to be offering this service, which will be available every day between 8am and 10pm.

Through Web Chat customers can now engage with Vodafone agents online and obtain immediate replies to their queries. Matthew Zammit, Vodafone’s Digital Customer Experience Senior Executive, commented “We are working to make online the first point of reference for our customers, giving them full control of their account. The idea behind Web Chat is to make this experience even more seamless. Web chat is the latest in a number of improvements we have been making to our online experience to ensure that it is the best possible source of information and assistance for our customers. Being able to chat directly with our agents, rather than having to email or phone our Call Centre, provides a fast and effective way for customers to engage with us whenever they need to.”

Customers are invited to visit Vodafone’s website on www.vodafone.com.mt for more information.

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