Daniela Abela, Customer Experience Delivery Senior Executive with Vodafone Malta’s Commercial Operations Group, has been selected as the company’s “Annual Global Hero” for 2014/15, and together with 28 other Vodafone Global Heroes from across all Vodafone’s Operating Companies will be attending the Annual Global Hero Recognition Event in London in September. The Vodafone Annual Global Heroes is an award dedicated to high performers and role models who behave in ‘The Vodafone Way’.  Heroes from across all markets where Vodafone operates are selected on an annual basis and are recognised for their outstanding contribution and for the results they bring to the company’s success. The Vodafone Group Executive Committee selects these “Annual Global Heroes” who are then invited to an all-expenses paid International VIP weekend trip to London, where they have the opportunity to meet Vodafone Group CEO, Vittorio Colao, and celebrate with other Heroes from around the world.

Ms Abela was selected by Vodafone Malta based on her role in handling the recent transformation of Vodafone Malta’s Customer Relationship Management (CRM)  system, ensuring that this was done with minimal disruption to the company’s level of service to the customer. Her particular strength was communicating all issues related to this project in a clear and effective manner within the company, while managing its different operational and technical aspects effectively to ensure that deliverables were met within the established time-frames.

Michael Coney, Head of Commercial Operations explained “ Here at Vodafone we believe very strongly in recognising and rewarding those people who make an outstanding contribution to our company, particularly those whose contribution results in an improved experience for our customers. After all it is the quality and commitment of our people that drives what we do and determines how successful we can be. Daniela has been nominated for this award because her commitment, focus and determination to get the job done and to get it done well really sums up ‘The Vodafone Way’. Despite being responsible for a particularly complex change programme, her attention to detail and the successful team dynamic she managed to create were in my view critical to its success. This nomination is a well-deserved recognition of the results that she has managed to achieve.”

Implementing ‘The Vodafone Way’ across all its markets is one of the Vodafone Group’s main corporate objectives and defines a consistent way of working, based on Speed, Simplicity and Trust, that aims to strengthen Vodafone’s position as an admired company in the eyes of its customers and employees.